Returns

We want you to love your jewelry. If something isn’t perfect, we’re here to help.

We accept returns on eligible items within 14 days of delivery. To start a return, please contact us with your order number and reason for return. Items must be:

• Unworn

• In original condition

• In original packaging

Returns that show wear, damage, or missing components may be denied.

Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Earrings

• Final sale items

• Custom or personalized pieces

• Gift cards

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method.

Please allow 3-7 business days for the refund to appear on your account after processing. (Your bank or card issuer may take additional time.)

Exchanges

If you’d like to exchange an item, please contact us. We’ll help you process a return and place a new order for the item you want.

Return Shipping Requirements

Customers are responsible for all return shipping costs.

All return shipments must be prepaid using your preferred carrier. To ensure safe delivery, please follow these requirements:

• Use a carrier that provides tracking and insurance

• Insure the package for the full value of the item(s) plus any shipping charges

• Select signature required upon delivery

You are responsible for the package until it is delivered to True Pure Gold. If a package is lost, damaged, or mishandled in transit and was not insured, you assume full liability. Insurance is typically a minimal cost and protects the total amount you originally paid.

All returns, exchanges, and repairs must be shipped through carriers that offer tracking, insurance, and delivery confirmation.

 

Cancellations

Orders can be canceled within 2 hours of purchase. After this window, your order may already be in processing.