FAQs

Frequently Asked Questions

Everything you need to know about True Pure Gold jewelry — crafted from solid gold, never plated.

About Our Gold

Is your jewelry real gold?
Yes — every piece is crafted from solid 10k, 14k, or 18k gold. Never plated, filled, or vermeil. What you see is what you get, through and through.

What is the difference between 10k, 14k, and 18k gold?
The karat number refers to gold purity. 10k is 41.7% pure gold — the most durable and affordable option. 14k is 58.3% pure gold — the most popular choice, balancing richness and durability. 18k is 75% pure gold — the most luxurious, with a deeper color and higher price point.

Will my jewelry tarnish or fade?
No. Solid gold does not tarnish, fade, or turn your skin green — ever. Unlike plated jewelry, solid gold maintains its color and luster for a lifetime.

Is solid gold hypoallergenic?
Higher karat gold (14k and 18k) is generally well-tolerated by sensitive skin. If you have a nickel allergy, we recommend 18k or white gold options — feel free to contact us for guidance.

How does solid gold compare to gold-plated or gold-filled jewelry?
Gold-plated jewelry has a thin layer of gold over a base metal that wears off over time. Gold-filled has a thicker layer but still fades. Solid gold is pure gold all the way through — it never chips, peels, or tarnishes, making it a true lifetime investment.

Shipping & Delivery

Do you offer free shipping?
Yes — we offer free shipping on all US orders over $400. Orders under $400 have standard shipping rates applied at checkout.

How long does shipping take?
Orders are processed within 1–3 business days. US delivery typically takes 3–7 business days after processing. International shipping times vary by destination — contact us for an estimate.

Do you ship internationally?
Yes, we ship internationally. Delivery times and rates vary by country. Please note that customs duties and import taxes may apply and are the responsibility of the buyer.

Returns & Warranty

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn and in their original condition. Please visit our Return & Warranty Policy page for full details.

What if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos and we will make it right promptly.

Can I exchange an item?
Yes — exchanges are accepted within 14 days on unworn items. Contact us to initiate an exchange and we'll guide you through the process.

Jewelry Care

How do I care for my solid gold jewelry?
Clean with mild soap and warm water using a soft cloth or brush. Rinse thoroughly and dry completely before storing. Avoid harsh chemicals, chlorine, and abrasive materials.

How should I store my jewelry?
Store each piece separately in a soft pouch or jewelry box to prevent scratching. Keep away from direct sunlight and humidity when not in use.

Can I wear my gold jewelry in the shower or pool?
Solid gold won't be damaged by water, but we recommend removing jewelry before swimming in chlorinated pools or saltwater, as prolonged exposure can dull the finish over time.

Styling & Sizing

What chain lengths do you recommend?
16–18 inches sits at the collarbone — ideal for pendants. 20–22 inches falls mid-chest — great for layering or wearing alone. 24 inches and longer drapes lower on the chest for a bold statement look.

Can I layer gold chains?
Absolutely. Layering is one of the best ways to style solid gold chains. Mix widths and lengths for a curated look — pair a fine rope chain with a thicker Cuban link for contrast.

Is solid gold jewelry good for gifting?
Yes — solid gold is one of the most meaningful gifts you can give. It holds its value, lasts a lifetime, and never goes out of style. All orders ship in a luxury gift box, ready to give.